28.01.2025
Position
- Title: Customer Service Representative
- Location: U.S. Embassy Sofia, Bulgaria
- Salary: BGN 28,800 per year (gross)
- Schedule: Full-time (40 hours per week)
- Contract Type: Permanent (subject to successful completion of probationary period)
Responsibilities
- Manage the one-stop Customer Service Center (CSC) for U.S. Embassy Sofia, supporting all U.S. Government agencies at the post.
- Distribute inquiries to CSC representatives, provide work guidance, and monitor performance standards.
- Track and log inquiries, ensuring International Cooperative Administrative Support Services (ICASS) standards are met.
- Maintain a centralized information source for customers by providing up-to-date instructions regarding operations, regulations, and policies.
- Follow up on inquiries to ensure customer satisfaction and high-quality service.
Requirements
- Education: High School diploma.
- Experience: At least 1 year of professional experience in administrative or customer service roles.
- Languages:Fluent in Bulgarian (speaking, reading, writing, and translating).
- Good working knowledge of English (speaking, reading, writing).
- Skills:Strong customer service and interpersonal skills.
- Organizational and planning skills to facilitate communication between units.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Ability to work under pressure in a high-productivity environment.
What They Offer
- Salary & Benefits:Year-end bonus, meal and transportation allowances.
- Medical reimbursement plan for employees and their families.
- Performance-based salary increases and awards program.
- Work-Life Balance:Over 20 additional days off (Bulgarian and U.S. official holidays).
- On-site services such as dry cleaning, gym, and parking.
- Professional Growth:Onboarding and on-the-job training.
- Access to professional development opportunities (local and international).
- Work Environment:Inclusive, respectful, and supportive community.
- Secure workspace with amenities like cafeteria and sports facilities.
How to Apply
- Deadline: January 30, 2025
- Submit an online application with:High School diploma.
- Residency and/or work permit (if applicable).
- Contact: HR Section at Sofia_Applications@state.gov
- Find more informatin here.